STRATEGY · CO-DESIGN · DELIVERY
Rigorous thinking. Human delivery.
I help organisations work through complexity, align their people, and build a shared future that is optimised today and ready for what AI brings next.
Lisa Walton | Strategy, experience and delivery partner.
Olympian. Former Deloitte Head of Experience and General Manager. 20 years across Deloitte, PwC, Apple and elite sport. Based in Sydney, with Aotearoa, New Zealand roots.
WHY THIS WORK MATTERS
Most complex initiatives don't fail for lack of ideas. They stall when alignment breaks down across organisations, priorities and delivery teams.
$283M
federal investment secured
$1B
digital strategy
1M+
users aligned
232
councils aligned
98%
stakeholder satisfaction
325%
revenue growth
HOW I WORK
A clear path through complexity.
The work I'm brought into usually sits across organisations, systems and communities. Often there's a real opportunity, new funding, a policy focus or leadership ambition, but not a clear path to move it forward.
Every engagement starts by mapping the real system, the politics, the people and the constraints, before designing anything. Solutions are built with the people who use them, tested fast, and scaled on evidence.
AI AS AN ACCELERATOR
I use AI as a force multiplier for sharper strategy and faster prototyping. AI operates as the production layer, compressing synthesis, mapping and prototyping from weeks into days without sacrificing rigour. Fees reflect judgment and outcomes, not headcount.
Understand the System
Insight and evidence. Map the landscape before you move.
Co-Design the Future
Shared vision. Built with people, not for them.
Prioritise & Plan
Roadmap and initiatives. Focus resources where they matter.
Deliver What Works
Test, learn, grow. Scale what works, drop what doesn't.
Selected Work
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Paralympics Australia - Brisbane 2032
Built the organisation-wide strategy for the road to Brisbane 2032: national roundtables, board alignment, commercial models and a delivery roadmap, designed with Paralympians, coaches, partners and the executive.
↗$283M in federal investment secured
-
NSW Department of Education - Digital Strategy
Led a multidisciplinary team to design the digital strategy for NSW public education, interrogating competing platform architectures to build a direction the whole system could stand behind.
↗ 1M+ users across four platforms, aligned under a single strategy
-
NSW Government (DPHI) - NSW Planning Portal
Brought together 232 councils, policy and delivery teams to create a unified approach to the planning portal, turning resistant stakeholders into a shared process that prioritised real user needs. Ran the co-design across six workshops, working through the competing demands of state and local government. Then set the roadmap, priorities and sequencing the whole group could stand behind.
↗ 98% council satisfaction and a prioritised delivery roadmap
-
NSW Office of Sport - Sport Plus
Two pieces of work for the NSW Office of Sport. Run My Way, where the lived experience of women in sport reframed the problem around safety and access. And the Aboriginal Outcomes Team, where the system needed stewardship, not more programs, so I designed the vision, strategy and plan of work to help them lead the industry. Both made sport count for more than how many people turn up.
↗ $1m+ secured for Run My Way through the Play Her Way partnership
-
Systems Design - NSW Gov Regulator
Working with a NSW regulator running Salesforce, I mapped how work and experience flowed: the real process, the pain points, and the workarounds. By prioritising pain points, we built out clear recommendations for the future investment across tech, people and process.
↗ 5 key findings, 12 recommendations, and an exec-endorsed prioritisation and roadmap.
-
HBF - East Coast Expansion
Aligned specialist functions that usually run in silos, to deliver an integrated brand, performance, media, and experience launch for a WA health insurer entering the saturated East Coast market. Included the award-winning Quokkas campaign.
↗ 325% revenue growth in year one · award-winning campaign
The Read
A structured diagnostic of your system in three weeks. Interviews across executive and front line, then a written diagnostic: named themes carried by verbatim evidence, a pain-point heatmap, and a recommended next move, sized and sequenced.
The Map
The full picture of how the work actually happens. Experience blueprints, process maps with the workarounds included, and a diagnosis built to hold at the executive table, and in a business case. Each problem paired with a sized, sequenced fix.
The Shift
Future-state design, built through structured co-design. I bring executive and front line into the same room, with AI-assisted prototypes making the future tangible within days. You leave with a strategy on a page, design principles, a roadmap with owners, and a 120-day plan to first delivery.
The Long Game
From first diagnostic to handover, one senior partner across the whole arc. Everything in The Map and The Shift, then a target operating model, capability built in your team, and benefits tracked against the case. The engagement ends when the change holds. I take two of these a year.
HOW I HELP
Four ways in. One path through.
Every engagement walks the same arc: understand the system, design the future, deliver what works. The four offers are entry points onto it. Each stands alone, and each builds toward the next.
ABOUT THE NAME
Not a shot. A shift.
In hockey, the upright reverse is a strike taken from the reverse side of the stick, upright, composed and controlled. Most players drop low. This shot stays tall, redirecting force with precision instead of power.
It’s about reading the game differently. Using intelligent redirection, reading the system, staying calm under pressure, and finding the angle others miss.
That's the philosophy behind the consultancy. It's a strategy that moves through people with thoughtful courage and surprising agility.
ABOUT LISA
Don’t forget the humanity
Lisa Walton is a strategy, experience and delivery partner who has spent twenty years helping organisations move from ambition to outcome. She has been Head of Experience at Deloitte, a Director at PwC, a Program Lead at Apple, and a General Manager carrying full P&L for an APAC business.
She is also an Olympian (NZ Black Sticks Hockey, Athens 2004) and has an MBA. She is at her best aligning stakeholders, sharpening decisions, and making change hold, increasingly helping organisations get ready for an AI-enabled future.
Where are you on the path?
Reach out for a thirty-minute conversation to see where I can help.